Terms and Conditions

Terms & Conditions

Booking Conditions

Courses

Courses run similar times to the school term, Between 10-13 weeks (excluding bank holidays) with a break for half term of 1 or 2 weeks. Each lesson is for 30 minutes.

Class times and venues

I will do my best to keep subsequent class days and times similar however if class numbers become too small to function properly classes may merge and days/times may change. Extra classes are put on due to demand.

All swimmers including babies and toddlers are able to purchase an STA certificate and woven badge around half term.

Fees and Subscription Payments

A subscription fee will be taken from your account on the 1st of the following month that you join Swimming with Linzi classes are £14.95 each.

While monthly payments are received by Swimming with Linzi, your child’s space is secure and you are committing to pay for one term and your place will be automatically be booked into the following term too. If the price of the class goes up, for the following term, your monthly fee will be automatically adjusted to balance with payments and weeks. If the subscription payments stay the same from one term to the next, the payments keep rolling over to the next term.

If you need to finish at the end of the term, you need to let me know by email at least 4 weeks before the term ends and your subscription will not be carried over to the following term and I will cancel any more subscriptions coming out, but once you have started the term, you are committed to pay for the whole term even if you leave before the end of it.

I calculate if a covering payment is needed for your last subscription or if the subscription needs to be reduced or whether I refund you to make the term balance.

Refunds and Cancellations

Occasionally a pool may have to cancel a session. If this occurs an extra session will be held at the end of the course wherever possible or an alternative venue will be offered. Refunds will not be given if you are unable to attend the extra session or able to attend at the alternative venue.

I calculate if a covering payment is needed for your last subscription or if the subscription needs to be reduced or whether I refund you to make the term balance.

If you wish to cancel your course once your first subscription has been taken , then this is not refundable but your subscription will be cancelled and so no further payments will be taken.

We regret that once the course has commenced, we cannot issue refunds or credits and you have committed to pay for the whole term.

Swimming with Linzi”is under no obligation to refund if you are unable to attend your lesson due to illness or holidays. If the whole swimming class is cancelled and is unable to be rescheduled to another date or venue then, you will receive a full refund. If the pool needs to be closed due to a Pandemic then credits will be given for when the pool re-opens.

Contact Details

In the event of a cancelled lesson, re-scheduled class or change of venue - Linzi will text you and email you. Please keep your details up to date on the system to receive messages. If you do not have email or a mobile phone, please make sure we have an alternative way of contacting you.

Discounts

Discounts are not offered.

Existing Parents Re-booking

At around half term time you will receive an email letting you know that your place is being automatically renewed for the following term. Your subscriptions automatically roll over and you do not need to do anything. If you would like to stop swimming with Linzi at the end of your current term, you need to contact Linzi by email 4 weeks before the end of term. Your teacher will be assessing your child continually. If there is space, children are invited to join another group due to being in the next age group up or a higher ability group. Sometimes the whole group stays at the same time but the class is changed to a higher age group or ability group.

Health & Safety (see COVID below)

Nappies: Babies and children who are not potty trained and do not wear a double bagged nappy system are not allowed in the pool. Please take nappies home in a nappy sack to keep the changing rooms fresh. There are bins provided if you are not able to.

The requirement for all babies is to be DOUBLE BAGGED – until FULLY potty trained (i.e. a disposable SWIM nappy such as Huggies Little Swimmers or a reusable washable nappy such as ‘Tots Bots’ with a Neoprene Swim Pant over the top) . Contact Linzi if you wish to purchase a "Happy Nappy" Neoprene Nappy cover.

Environmentally friendly washable nappies can be used as a layer underneath the neoprene nappy cover and any make of swim nappies can be worn in the pool.

Photography

Please ask the teacher before taking photos. Please note that any photos taken must be of your child only with no other children or parents in the background at the end of the lesson unless you have been given permission by the Instructor beforehand. The swim school may take photos for social media marketing from time to time, but will ask your permission before doing so.

Coronavirus (COVID-19)

The World Health Organisation declared the Coronavirus (COVID-19) a Global Health Emergency on 30th January 2020 and Pandemic on 11th March 2020.

When you attend Swimming with Linzi, swimming classes, I ask that you take reasonable, proportionate steps in accordance with published guidance, to respond to the current (known) risks associated with the virus.

It is important that any person who enters participates is medically and physically fit and is not a danger to themselves or the health and safety of others. If you are not sure, you should seek medical guidance from NHS 111 https://111.nhs.uk/covid-19/

Please ask yourself the following questions before you attend your class

1.Have you travelled internationally and returned to the UK, in the last 14 days, to any country not included in the Government list of travel corridors? https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

2. Have you knowingly been in contact with any person who has returned from any country not included in the Government list of travel corridors in the last 14 days?

https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

3. Have you been exposed to a confirmed case of Coronavirus in the last 14 days?

4. Have you had contact with person(s) with flu-like symptoms in the last 14 days?

5. Do you or your child have any of the following symptoms?

a. Fever

b. Continuous cough

c. Sore throat

d. Muscle and/or joint pain

e. Running or stuffy nose

f. Loss or change to your sense of smell or taste

g. Fatigue

h. Diarrhoea

i. Vomiting

j. Breathing difficulty

If the answer is yes to any of the above questions or symptoms you should not attend your class.

If the answer is yes to any of the above questions or symptoms, the UK Government advises that you must self-isolate for 14 days to help limit the spread of germs.

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home- guidance-for-households-with-possible-coronavirus-covid-19-infection

If you have concerns about your health and COVID-19, please call NHS 111 or visit https://111.nhs.uk/covid-19/.

In the event that any of the symptoms present themselves during your class, please let me know from a safe distance go straight home into self- isolation as per Government advice https://www.gov.uk/government/publications/covid-19-stay-at- home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19- infection.

By attending Swimming with Linzi classes, you are warranting and confirming that:

to your knowledge, you are medically and physically fit and able to undertake and participate in your swimming class and will not be a danger to yourself or to the health and safety of others.

you understand that while at the venue, participating in your class, you will ensure you undertake and comply with social distancing and exemplary hygiene measures and any instructions or measures specific to the venue.

you acknowledge that you undertake all activities at your own risk and participating in swimming has not and cannot make any representation or guarantee that attending the venue or participating in swimming is free from risk.

If you have any queries, please contact Linzi on:

mb:07583 936246 email: linzi@swimmingwithlinzi.com or fb SwimmingwithLinzi